FAQ


Enter a word or phrase to search for.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
  • Question: When did the hotel open?
    Answer: The hotel opened in June 2014.
  • Question: Who is the architect?
    Answer: The hotel was designed by the renowned Lithuanian architect Donatas.
  • Question: Who is the restaurant’s chef?
    Answer: Mikhail Danilov.
  • Question: How can I book a room?
    Answer:
    You can book a room by phone, in person, through the website, via electronic channels, or by sending a request to the hotel’s official email.
  • Question: How can I book spa treatments?
    Answer:
    You can check out the treatments at our spa center on our website and book any of them by phone or in person at the hotel.
  • Question:
    How can I book a table at the restaurant?
    Answer:
    You can book a table at the hotel restaurant by phone, in person, through the website, or by sending a request to the hotel’s official email.
  • Question:
    Are pets allowed in the hotel?
    Answer:
    Unfortunately, pets are not allowed in the hotel.
  • Question:
    Is a prepayment required when booking a room?
    Answer:
    A mandatory prepayment of 50% of the total accommodation cost is required upon booking.
  • Question:
    Can I smoke on the hotel premises?
    Answer:
    There are several specially designated smoking areas on the hotel premises.
  • Question:
    Is there Wi-Fi at the hotel?
    Answer:
    Free Wi-Fi is available throughout the entire hotel.
  • Question:
    Is there parking at the hotel and do I need to reserve it?
    Answer:
    The hotel has above-ground and underground parking. Parking is not reserved; it’s available on a first-come, first-served basis.
  • Question:
    How far is the beach from the hotel?
    Answer:
    The city beach is a 3-minute walk from the hotel.
  • Question:
    Is there an elevator in the hotel?
    Answer:
    The hotel has an elevator that can accommodate a baby stroller.
  • Question:
    What kind of excursions does the hotel organize?
    Answer:
    Hotel staff can help organize an excursion to any destination in the Kaliningrad region. The cost of tours is discussed individually.
  • Question:
    What documents are needed for check-in?
    Answer:
    For check-in, citizens of the Russian Federation aged 14 and older must have one of the following documents: passport, international passport, military ID, or temporary residence permit. For citizens of the Russian Federation under 16 years of age, a birth certificate is required for check-in. For foreign citizens, the following documents are required for check-in: passport, migration card, and visa (if required for entry into the Russian Federation).
  • Question:
    What is the maximum number of people that can stay in one room?
    Answer:
    A maximum of 3 people can stay in a Standard room at one time, a maximum of 4 people can stay in a Studio room, and a maximum of 4 people can stay in a Suite.
  • Question:
    Can I purchase a certificate for hotel services?
    Answer:
    You can purchase a certificate for any spa services, dinner, accommodation, or a package of services at the hotel. You can pay for the certificate remotely, and we will arrange delivery within Zelenogradsk and Kaliningrad.
  • Question:
    Is there a swimming pool at the hotel?
    Answer:
    Unfortunately, there is no swimming pool at the hotel.
  • Question:
    What does the sauna complex include?
    Answer:
    The sauna complex includes a Finnish sauna, a hammam, and a jacuzzi.
  • Question:
    What does the hotel’s spa center include?
    Answer:
    The hotel’s spa center includes several massage rooms, a cosmetology room, a body wrap room, a manicure and pedicure room, a relaxation room, and a sauna complex.
  • Question:
    What type of breakfast is served at the hotel?
    Answer:
    The hotel serves a buffet breakfast.
  • Question:
    Does the hotel offer bicycle rental?
    Answer:
    The hotel offers bicycle rental. You can inquire about the cost of the service from the hotel reception administrator.
  • Question:
    Does the hotel offer laundry and dry cleaning services?
    Answer:
    The hotel offers laundry and dry cleaning services. You can inquire about the cost from the hotel reception administrator.
  • Question:
    Does the hotel offer beach equipment rental?
    Answer:
    The hotel offers beach equipment rental. You can inquire about the cost from the hotel reception administrator.
  • Question:
    Does the hotel offer umbrella rental?
    Answer:
    The hotel offers umbrella rental. The service is free of charge.
  • Question:
    Until what time is the spa center open?
    Answer:
    The hotel’s spa center is open until 8:00 PM.
  • Question:
    What are the reception’s working hours?
    Answer:
    The hotel reception is open 24 hours a day.
  • Question:
    Until what time are outside guests allowed to visit the hotel?
    Answer:
    According to hotel rules, outside guests are allowed on the premises only until 11:00 PM.
  • Question:
    What types of credit cards are accepted for payment at the hotel?
    Answer:
    The following types of cards are accepted for payment at the hotel:
    Mir, Visa, Master card, Maestro, American Express.
  • Question:
    Does the hotel register foreign citizens?
    Answer:
    The hotel registers foreign citizens upon arrival. The foreign citizen receives a corresponding document.
  • Question:
    Can I hold a conference at the hotel?
    Answer:
    Unfortunately, the hotel does not have a conference hall, but the restaurant hall or a large room can be used for small conferences. The cost of the event is negotiated individually.
  • Question:
    Are there any bonuses for birthday celebrants at the hotel?
    Answer:
    The hotel is always happy to congratulate birthday celebrants with a complimentary dessert from the chef.
  • Question:
    What are the main attractions of the city of Zelenogradsk?
    Answer:
    Main attractions of Zelenogradsk:
    – Water Tower;
    – Church of St. Adalbert;
    – Various examples of Prussian architecture;
    – Promenade;
    – Curonian Spit National Park;
    – Dancing Forest;
    – “Eye of the Baltic” Ferris wheel.
  • Question:
    Can I rent a car in Zelenogradsk?
    Answer:
    The hotel staff will provide you with contact details for a car rental agency.
  • Question:
    What type of cuisine is served in the hotel’s restaurant?
    Answer:
    The hotel restaurant serves European cuisine. A seasonal offer is available every month.
  • Question:
    Does the hotel restaurant have a children’s and vegetarian menu?
    Answer:
    The hotel restaurant offers children’s and vegetarian menus.
  • Question:
    Can I print documents at the hotel?
    Answer:
    The hotel staff will be happy to help you print any documents at the reception desk.
  • Question:
    What is the sea water temperature in summer?
    Answer:
    The average water temperature from June to August inclusive is 21.5 degrees Celsius.
  • Question:
    What is the air temperature in summer?
    Answer:
    The average air temperature from June to August inclusive is 26.7 degrees Celsius.
  • Question:
    Does the hotel staff speak foreign languages?
    Answer:
    Part of the hotel staff speaks foreign languages.
  • Question:
    Does the hotel have rooms for guests with disabilities?
    Answer:
    The hotel’s Studio and Suite categories are adapted for guests with disabilities.
  • Question:
    Is there a supermarket near the hotel?
    Answer:
    The nearest supermarket is a 10-minute walk from the hotel.
  • Question:
    Can I bring my own drinks or food to the hotel restaurant?
    Answer:
    Unfortunately, according to hotel rules, bringing your own alcoholic drinks or food to the hotel restaurant is prohibited.
  • Question:
    How are package offers booked?
    Answer:
    Any package offer can only be booked through direct booking (by phone, in person, or by sending a request to the official hotel email). When booking, you must provide a contact phone number so that the spa administrator can coordinate the treatment times with you. Also, a prepayment of 50% of the total package cost is mandatory.
  • Question:
    Can pregnant women visit the bath complex?
    Answer:
    Unfortunately, visiting the bath complex is contraindicated for pregnant women.
  • Question:
    Is there anything for children at the hotel?
    Answer:
    The hotel has an outdoor children’s playground with a slide and swings.
  • Question:
    Is there a hairdresser at the hotel?
    Answer:
    Unfortunately, there is no hairdresser at the hotel, but the hotel staff will be happy to recommend a good city hairdresser and help you make a booking.
  • Question:
    What services are included in the room rate?
    Answer:
    The room rate for all room types includes access to the bath complex in the morning, from 9:00 AM to 12:00 PM (noon). Guests can also receive a number of services for free: wake-up call, taxi ordering, boarding pass printing, consultations on various issues, and others. Depending on the selected rate, breakfast may or may not be included in the room rate.
  • Question:
    What does the hotel emblem mean?
    Answer:
    An unsolvable riddle.
  • Question:
    Which country is the manufacturer of the furniture in the hotel?
    Answer:
    All the hotel’s case furniture was custom-made in Italy.
  • Question:
    Are there surveillance cameras in the rooms and bath complex?
    Answer:
    There are no video surveillance cameras in the rooms, bath complex, or spa treatment rooms.
  • Question:
    Can I order breakfast in the room?
    Answer:
    There is no option to order breakfast in the room, as breakfast is served buffet-style.
  • Question:
    Can outside guests use the spa center services?
    Answer:
    Outside guests can use the spa center services according to the price list of the hotel’s spa center.
  • Question:
    Does the hotel provide a transfer?
    Answer:
    The hotel provides transfer from the region’s airport and the Kaliningrad railway station according to the city taxi rates applicable at the time of ordering the transfer.
  • Question:
    Can I drink tap water at the hotel without additional treatment?
    Answer:
    The water treatment system installed in the hotel uses 7 different purification filters, after which the water is completely ready for drinking raw.
  • Question:
    What does the “consent to the processing of personal data” clause in the user agreement mean?

    Answer:
    This clause means that the guest consents to the hotel staff transferring the guest’s passport data to the Federal Migration Service (FMS) authorities for registration at the place of stay.
  • Question:
    Can I book the bath complex after the spa complex’s closing time?
    Answer:
    If the bath complex is not booked by other guests in the evening, you can book it after the spa complex’s closing time.
  • Question:
    Are there rooms with separate beds?
    Answer:
    All room categories feature: 1 non-separable double bed and a sofa, used as an extra bed, which is quite suitable for an adult.
  • Question:
    Can I smoke on the balcony in the hotel rooms?
    Answer:
    Generally, by law, smoking is not allowed in hotel rooms, but if you really want to, you can close the balcony door tightly and smoke there; there’s an ashtray :).
  • Question:
    Can I pay with foreign currency at the hotel?
    Answer:
    Unfortunately, only Russian rubles are accepted for payment at the hotel.
  • Question:
    Why does the hotel have 4 stars and not 5?
    Answer:
    To get 5 stars, the hotel would need a swimming pool, a large adjacent territory, and a number of additional options and parameters that are unfortunately not possible in the current hotel building, but our team strives to maintain the service level at a 5-star level.
  • Question:
    Is the fish served in the restaurant “local”?
    Answer:
    Part of the fish products offered in the restaurant are caught in the Baltic Sea.
  • Question:
    Are the desserts and pastries in the hotel restaurant made in-house?
    Answer:
    All desserts and pastries offered in the restaurant are prepared by our chefs.
  • Question:
    Can I order food “to go” from the hotel restaurant?
    Answer:
    All dishes from the hotel restaurant can be ordered for takeaway.
  • Question:
    Are discount cards for regular guests used at the hotel?
    Answer:
    The hotel offers cards for regular guests, which provide the holder with a discount on accommodation, at the restaurant, or on spa services.
  • Question:
    Can I visit the restaurant/spa center with pets?
    Answer:
    Unfortunately, visiting the restaurant/spa center with pets is prohibited.
  • Question:
    Are cigarettes sold on the hotel premises?
    Answer:
    Unfortunately, cigarettes are not sold on the hotel premises.
  • Question:
    What are the breakfast hours?
    Answer:
    Breakfast is served daily in the hotel restaurant from 8:00 AM to 11:00 AM.
  • Question:
    Does the hotel restaurant have a menu in a foreign language?
    Answer:
    The hotel restaurant has several copies of the menu in English.
  • Question:
    Why do the waiters wear white gloves in the restaurant?
    Answer:
    Firstly, it looks good, and secondly, this type of work avoids hand contact with cutlery, providing an additional element of hygiene.
  • Question:
    What room categories are available at the hotel?
    Answer:
    The hotel has 4 room types: Standard, Junior Suite (Studio), Suite, and Honeymoon Room.
  • Question:
    Is it possible to stay at the hotel on a “without breakfast” rate?
    Answer:
    Guests can book accommodation either with or without breakfast.
  • Question:
    From what time can I book the bath complex for private use?
    Answer:
    The bath complex for private use can be booked starting from 1:00 PM.
  • Question:
    What dishes and drinks are offered at the buffet breakfast?
    Answer:
    The hotel restaurant’s buffet line offers guests: two types of porridge, sauces, jams, butter, cottage cheese, Baltic marinated sprat or herring, two types of salads, homemade desserts, cheese platter, cold cuts platter, muesli, seasonal fruits, homemade rolls, hot sandwiches, pancakes, stuffed pancakes, fried eggs, omelette, boiled eggs, fried bacon, fried sausages, cottage cheese casserole or syrniki, selection of juices, milk, drinking yogurt, drinking water, selection of tea, brewed coffee.
  • Question:
    Do the rooms have balconies?
    Answer:
    All room categories at the hotel have balconies.
  • Question:
    Do the rooms have air conditioning?
    Answer:
    All room categories at the hotel have air conditioning.
  • Question:
    How do I connect to the hotel’s Wi-Fi?
    Answer:
    To use the internet, the guest needs to select the network “HotelService” and enter the password, which can be obtained from the hotel administrator.
  • Question:
    Can I order dishes from the restaurant to my room?
    Answer:
    The hotel offers delivery of dishes and drinks from the restaurant to the rooms. The cost for a one-time delivery is 200 rubles.
  • Question:
    When is the balance for the stay paid after the prepayment?
    Answer:
    According to hotel rules, the balance for the stay is paid upon check-in.
  • Question:
    What set of services is included in the package offers?
    Answer:
    Package offers may include accommodation, meals, and spa treatments, depending on their type. You can learn more about the package offers in the relevant section on the hotel’s official website.
  • Question:
    What should I bring when visiting the bath complex?
    Answer:
    Guests visiting the bath complex need to bring their own underwear (if desired). Robes, slippers, shower gel, shampoo, necessary dishes, and a hairdryer will be provided by our staff.
  • Question:
    Do I need to book treatments in advance?
    Answer:
    All treatments at the hotel’s spa center must be booked in advance with the spa reception administrator, as the number of spa specialists is limited.
  • Question:
    Is a prepayment required when booking spa treatments?
    Answer:
    No prepayment is required when booking spa treatments at the hotel’s spa center. However, if the guest is late for the booked time, the booking is automatically removed.
  • Question:
    Are any services provided to children at the hotel’s spa center?
    Answer:
    Some services may be provided to children, but only with their parents’ permission and in their mandatory presence.
  • Question:
    Are any services provided to nursing mothers at the hotel’s spa center?
    Answer:
    A number of procedures are contraindicated for nursing mothers. Guests in this category may receive services from a massage therapist, as well as a pedicure and manicure master.
  • Question:
    Are there any services designed specifically for 2 guests?
    Answer:
    Guests can order one of the package offers, or treatments intended for a couple’s relaxation, or rent the “Relax Room” and book two specialists at once, subject to availability. You can see the full list of services for couples in the relevant section on the hotel’s official website.
  • Question:
    Are there discounts for birthday celebrants?
    Answer:
    Unfortunately, there are no discounts for birthday celebrants at the hotel.
  • Question:
    Do the spa center specialists have medical education?
    Answer:
    The spa center specialists do not have medical education; however, such education is not required for the services offered by the spa center.
  • Question:
    Are injection procedures offered at the hotel’s spa center?
    Answer:
    Unfortunately, injection procedures are not performed at the hotel’s spa center.
  • Question:
    Does the hotel restaurant offer food delivery around the city?
    Answer:
    Unfortunately, delivery of orders from the restaurant around the city is not practiced.
  • Question:
    Are hookahs offered at the hotel restaurant?
    Answer:
    Unfortunately, hookahs are not offered at the hotel restaurant.
  • Question:
    How many rooms are there in total at the hotel?
    Answer:

    There are 28 rooms in total at the hotel.

  • Question:
    Where can I find out the specifics of certain spa treatments?
    Answer:
    You can find out about the specifics and duration of all spa treatments by phone at +74017729532.
  • Question:
    What are the check-in and check-out times at the hotel?
    Answer:
    According to hotel rules, check-in is at 2:00 PM, check-out is at 12:00 PM (noon) local time.
  • Question:
    Why sign an agreement with the hotel?
    Answer:
    Signing the agreement between the hotel and the guest is a mandatory standard procedure that legalizes the relationship between the hotel and the guest as an individual user of the services provided by the hotel.
  • Question:
    How far in advance can I cancel a booking free of charge?
    Answer:
    A guest can cancel a booking free of charge (the hotel refunds the prepayment) only if they cancel before the end of the free cancellation period. The free cancellation period is set by the hotel and is specified for each booking in the booking confirmations.
  • Question:
    Can I buy anything from the hotel’s restaurant or bar after they close?
    Answer:
    Unfortunately, after the restaurant and bar close, it is no longer possible to purchase any dishes or drinks.
  • Question:
    Why doesn’t the spa center work at night?
    Answer:
    The spa center does not work at night due to low guest demand for services during the night.
  • Question:
    Do promotional offers apply to gift certificates?
    Answer:
    Unfortunately, promotional offers do not apply to the use of gift certificates.
  • Question:
    How to get to the Curonian Spit?
    Answer:
    You can get to the Curonian Spit in the following ways: 1 On foot; 2 By taxi; 3 By bicycle; 4 As part of a group excursion; 5 As part of an individual excursion.
  • Question:
    How to get to Kaliningrad?
    Answer:
    You can get to Kaliningrad in the following ways: 1 By bus; 2 By train; 3 By taxi.
  • Question:
    How to get to Svetlogorsk?
    Answer:
    You can get to Svetlogorsk in the following ways: 1 By bus; 2 By train; 3 By taxi.
  • Question:
    How to get to the village of Yantarny?
    Answer:
    You can get to the village of Yantarny in the following ways: 1 By bus; 2 By taxi.
  • Question:
    Are discounts (promotional and by discount card) cumulative?
    Answer:
    Unfortunately, discounts are not cumulative.
  • Question:
    How can I make a prepayment for a booking?
    Answer:
    Prepayment for a booking can be made in the following ways: 1 Pay the invoice issued during direct booking (by phone, in person) via bank, terminal, or mobile app; 2 Pay in cash or by credit card directly at the hotel; 3 Dictate credit card details to the hotel administrator over the phone to complete a remote transaction.
  • Question:
    What is a booking confirmation for?
    Answer:
    The booking confirmation is a guarantee of your reservation at our hotel with all clarifying details: full name, period of stay, room category, number of guests, prepayment amount, and remaining balance.
  • Question:
    Is early check-in possible and how much does it cost?
    Answer:
    Early check-in is possible if the room the guest booked was not occupied the night before. In any case, early check-in must be arranged with the hotel administration. If the hotel occupancy is low and early check-in is possible, the administration may allow early check-in without additional charge.
  • Question:
    Is late check-out possible and how much does it cost?
    Answer:
    Late check-out is possible if the room the guest is staying in has no booking for the next arrival on the day of their departure. In any case, the possibility of late check-out must be arranged with the hotel administration. If the hotel occupancy is low and late check-out is possible, the administration may allow late check-out without additional charge.
  • Question:
    Where can I eat well in Zelenogradsk?
    Answer:
    You can have a nice meal at our restaurant. But if you decide to eat out, our staff can suggest several worthy places.
  • Question:
    Is there a 24-hour pharmacy in Zelenogradsk?
    Answer:
    Unfortunately, pharmacies in Zelenogradsk close at 9:00 PM.
  • Question:
    How can I book an excursion at the hotel and how much does it cost?
    Answer:
    Our staff can help you book any excursion you are interested in around the Kaliningrad region. To allow us time to find a guide for you, excursions must be booked a day in advance. The cost of excursions is discussed individually with the guide.
  • Question:
    How far is the city center from the hotel?
    Answer:
    The city center is a 15-minute walk from the hotel.
  • Question:
    Does the hotel have its own beach?
    Answer:
    Unfortunately, the hotel does not have its own beach, but the city beach is a 3-minute walk away.
  • Question:
    Does the hotel offer sunbed rental?
    Answer:
    The hotel offers sunbed rental.
  • Question:
    Are there mobile phone chargers at the reception?
    Answer:
    There are several mobile phone chargers available at the hotel reception.
  • Question:
    Where can I buy fresh fish and seafood?
    Answer:
    At the Zelenogradsk market, you can always buy fresh local fish and seafood, and we can help vacuum-seal them for you.
  • Question:
    Why is mobile reception poor in the hotel?
    Answer:
    Natural stone, which reflects mobile signals, was used in the hotel’s decoration, so the signal quality is slightly reduced.
  • Question:
    How do the square switches in the hotel rooms work?
    Answer:
    Designer 16-button switches are used in the hotel rooms. Each white square is actually 4 buttons located at the corners of the square.
  • Question:
    Is there a luggage storage room at the hotel?
    Answer:
    The hotel has a luggage storage room. Hotel guests can use it free of charge.
  • Question:
    What is depicted on the panel in the hotel lobby and who is its author?
    Answer:
    The artwork was created by Igle Babilaite, a Lithuanian artist. She worked on this piece for 2 years. The painting reflects the city of Zelenogradsk as seen by the artist.
  • Question:
    Which rooms offer a direct sea view?
    Answer:
    A direct sea view is available from Suite No. 201, No. 301, and the Honeymoon Suite, No. 401.
  • Question:
    Which shoreline is the hotel on?
    Answer:
    The hotel is on the 2nd shoreline.
  • Question:
    Is it possible to book a room without a prepayment?
    Answer:
    Unfortunately, making a prepayment is a mandatory condition for booking.
  • Question:
    Is there a conference hall at the hotel?
    Answer:
    Unfortunately, the hotel does not have a conference hall.
  • Question:
    Are there tables and chairs on the room balconies?
    Answer:
    All balconies are furnished with armchairs and a table.
  • Question:
    What is the “Relax Room”?
    Answer:
    The “Relax Room” is a space with a large jacuzzi tub, a Finnish sauna, a sofa, a table, and two massage couches. The room is rented by the hour. You can order one or two massage therapists to the Relax Room.
  • Question:
    How long does a massage last?
    Answer:
    Standard massages last 50 minutes, but some massages last longer. You can find out the duration of any treatment that interests you in the relevant section on our website.
  • Question:
    What is the average cost of a massage?
    Answer:
    The average cost of a massage is 4000 rubles.
  • Question:
    Is it possible to order a transfer from the airport or train station to the hotel?
    Answer:
    You can order a transfer from the airport or train station to our hotel. To do this, you need to make a transfer request to the hotel by phone or via email, stating the date, time of arrival in Kaliningrad, and flight number.
  • Question:
    What is the average bill at the hotel restaurant?
    Answer:
    The average bill at the hotel restaurant is 1500 rubles.
  • Question:
    Is it possible to place a baby cot in the room?
    Answer:
    It is possible to place a baby cot in all room categories.
  • Question:
    Up to what age do children stay for free at the hotel?
    Answer:
    Children up to 5 years old stay for free at the hotel.
  • Question:
    Do I need to pay extra for a 3rd person if they stay overnight?
    Answer:
    An additional charge applies for the 3rd person and any subsequent persons according to the current price list.
  • Question:
    Do I need to pay extra for a child if they stay overnight?
    Answer:
    An additional charge applies for a child aged 5 years and older according to the current price list.
  • Question:
    Where can I buy amber products?
    Answer:
    Guests of the region can buy amber products in numerous shops in every city. The hotel also has a small stand with amber items.
  • Question:
    Is there a solarium at the hotel?
    Answer:
    Unfortunately, there is no solarium at the hotel, but our staff can tell you where the city solariums are and how to get there.
  • Question:
    What functions does the hotel’s doorman perform?
    Answer:
    Our doorman will always help you park, deliver luggage to your room, or bring it to the reception, and advise you on interesting places in the city.
  • Question:
    Is it possible to get the music that plays in the restaurant?
    Answer:
    If you like the music playing in the restaurant, bring a flash drive to the reception, and our manager will gladly copy the entire playlist for you.
  • Question:
    Is there a library at the hotel?
    Answer:
    There is no library at the hotel, but there is a bookshelf from which our guests can take books or leave the ones they have already read.

Address:

238530, Russia, Kaliningrad region,
Zelenogradsk, st. Gagarina, 41v

Phones:

+7 (4017) 72-95-37 (hotel reception)
+7 (911) 465-91-44 (hotel reception)
+7 (911) 488-25-97 (SPA center)
+7 (911) 484-31-42 (Restaurant)

Эл.почта:

info@scadarhotels.ru

spazelenogradskhotel@yandex.ru (СПА-центр)

реноватех - создание и  продвижение сайтов